Satisfaction guarantee

100% satisfaction guarantee – promotional returns policy


Color Copy is the leading digital printing paper in Europe and is produced according to high quality standards. You can be assured that it runs excellently on all digital printing devices and copiers and achieves great printing results.


Mondi Paper Sales GmbH, Marxergasse 4A, 1030 Vienna, Austria, is pleased to introduce a promotional “goodwill” exchange policy on identified products (i.e. where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise).


Therefore, if for any reason you are unsatisfied with this product, you can request an exchange of the paper, provided that:



Mondi Neusiedler
Attn.: Technical Customer Service
Ref: Color Copy Satisfaction Guarantee
Theresienthalstraße 50
3363 Ulmerfeld-Hausmening

[email protected]



However, please note that this policy does not confer any rights other than those expressly set out above and does not cover any claims for indirect or consequential loss or damage.


This "goodwill" policy is offered as an extra benefit. This does not affect your statutory rights if you are a consumer. After receiving the returned goods, your supplier will replace the paper. The maximum reimbursement quantity under this policy is one box of Color Copy (A4/A3) or 5 reams (SRA3) per household or company.


Paper handling tips: Treat Color Copy well and reap the benefits.


Paper is a high-quality and extremely sensitive product that is manufactured according to exact specifications. In our own laboratories, we constantly work to develop and improve Color Copy. Our high standards ensure that the paper leaves our factory in a condition that promises perfectly smooth printing and copying as long as the product is handled properly.

To help you get the best printing results there are one or two tips and tricks you can use.


Storage recommendation


Paper is natural product and it reacts to its environment. Our ream wrapping protects the paper by creating a barrier so that it’s protected by influences of the environment. Therefore, please don’t unwrap the paper before usage. We recommend the following:



Handling tips